Privacy Policy

OELA (Op Een Level Apart) attaches great importance to the privacy rights of visitors and customers. We therefore only process data that we need for (improving) our services and carefully handle the information we have collected about your use of our services. We never make your data available to third parties for commercial purposes.

Information We Collect

We process personal data in order to provide our services or to comply with legislation. The information we collect is obtained and processed in accordance with EU GDPR legislation (and other applicable laws) and is only used for the purposes stated in this privacy statement.

Contact details

If you have any questions about this privacy statement, please send an email to: info@opeenlevelapart.nl

These personal data are processed
We process the information from you that has been collected automatically or that you have voluntarily provided. This information includes name, address, email address and telephone number. We also process financial data to enable payments for our services. All information collected will be processed solely in accordance with this privacy statement. We process the following personal data:

• Personal data such as your first name and last name.
• Contact information, such as your email address, telephone number and address.
• Login details, such as your username and password.
• Purchase history, such as price, product, and date of purchase.
• Payment information, such as transaction history, outstanding receivables, bank account number and credit card information.
• Correspondence, e.g. communication with our customer service or marketing communication.
• Preferences, such as your choice of language and e-mail preferences.
• Technical data, such as your IP address, cookies, log files.
• Statistics about the use of the website, such as how often certain pages are visited and which products are the most popular.
• Other personal data that you provide to us, but only when it serves a direct purpose.

It is possible that you provide us with data other than the categories mentioned above, for example with regard to communication with customer service or when submitting a complaint. In that case, we will process this data to the extent necessary to handle and handle your request or complaint.

About the Data Processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.

Mollie

We use the Mollie platform to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context. All the guarantees mentioned above with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data longer than permitted by law.

General purpose of the processing

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information – other than at your request – to contact you at a later time, we will ask you for explicit permission. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.
Cooperation in tax and criminal investigations
In some cases, GrijpGraag may be required by law to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Rights

As a user of our services, you have a number of rights under the GDPR that you should be aware of:

* the right to erasure;
* the right to correction;
* the right of access;
* the right to transfer.

The right of access means that you have the right to see what information we process about you. If you believe that the information we hold about you is incorrect, you can exercise your right to rectification. This means that you have the right to have the data we hold about you changed. You also have the right to erasure, which means we delete the data we hold about you. We may store data anonymously, so that it can no longer be traced back to you, but we can still perform statistics with it. Sometimes it is not allowed by law to delete data and we are obliged to keep it.

Personal data of persons under the age of 16

We do not intend to process personal data of persons under the age of 16. However, we cannot check whether a visitor to our website and servers is older than 16 years. If you are convinced that personal information has been collected from a minor without the consent of a parent or guardian, you can contact info@opeenlevelapart.com and I will delete this information. In addition, a minor outside the Netherlands may deviate from 16, in which case we will adhere to the age of the relevant country where the buyer lives.

RIGHT OF OBJECTION AND OTHER RIGHTS

In some cases you have the right to object to the processing of your personal data by or on behalf of GrijpGraag. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently suspend the processing. In addition, you have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact us.